Appointments

 

BACK TO MAIN INDEX

 

We are open Monday to Friday 8am - 6.30pm (except on Bank Holidays) - during these times our phone lines are also open. We never close for lunch.

 

See end of this page for FAQs surrounding Appointments

We now have a SurgeryPOD located in the waiting room of our practice. 

That means you can check your HEIGHT/WEIGHT and BLOOD PRESSURE for FREE

Available to use when the practice is open - only for patients registered at our practice

 
 

We have many ways you can book an appointment:

 

FIRST - Click here to look at the NHS Symptom Checker and see what advice it gives you first before booking an appointment

Why not try the 111 online service to get you the right help fast

If you have internet access try one of these ways.....

 

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KLINIK - this is available Monday, Wednesday, Thursday Friday (except on Bank Holidays) between 8am - 4pm and Tuesdays 8am -10.30am and 2pm - 4pm

You can get medical or self-help advice 24:7 at 111 Online

If you have a medical concern or admin query, complete a KLINK form and get a response on the same day by 4pm, or within 2 working days for medical queries and for admin queries within 2 weeks; be it with advice directly from a clinician, which could include sign-posting to an external service, or a future appointment booking to see/talk to a clinician.

 

NHS app Logo

The NHS app is an app with many benefits:

  • Have access to your medical records; such as your consultations, test results, immunisations history, allergies + more
  • Request your repeat prescriptions
  • See you COVID vaccine records
  • BOOK APPOINTMENTS (this is currently disabled, we are looking to open this service up to be able to book direct appointments to see a doctor face to face or via phone)

 

If you do not have internet access, or need urgent advice from a GP

Call us

020 3474 6730

Our phone lines are open Monday to Friday 8am - 6.30pm (except on Bank Holidays)

We do ask if you have internet access - please use one of the methods above to allow the phone lines to stay free for those without internet access or those needing urgent advice

 

 

 

Do you want a weekend appointment or a late mid-week appointment?

 

GP Extended Services are now available - please speak to a receptionist to book an appointment

We can now offer you:

Monday to Friday - Appointments until 8pm

Saturdays - Appointments from 9am - 5pm

If we cannot offer you an appointment at the practice, you will be offered an appointment with our extended services.

You will still be seen by a GP, Nurse or other health care professional and they will have access to your medical records.

Instead of coming to the practice for your appointment, you would instead go to Suite 1, located on ground floor of the Waldron Health Centre (same building as us)

Children Under 16 Years

Telephone Line

Active between 9am - 5pm Monday to Friday (excluding bank holidays)

If you have a child under 16 years old, you will have been given the vulnerable child line number to call - if you have lost this number, please contact us on 020 3474 6730 and speak to a receptionist.

This line is only to be used for the named child under 16 years old, and only for emergency / urgent situations. Any other household member or non-serious conditions, please use the main practice number 020 3474 6730

Vulnerable Adults

Telephone Line

Active between 9am - 5pm Monday to Friday (excluding bank holidays)

If a clinician feels you are high risk, you will have been sent the Vulnerable Adult line number already.

What deems a person to be Vulnerable? List is not exhausted:

  • Housebound patient
  • End of life patient
  • Patients with package of care, or on a care plan

If you feel you are a vulnerable adult, please talk to the GP at your next appointment to discuss this further, as the use of this number is at the discretion of the GP.

This line is only to be used for the named patient, and only for emergency / urgent situations. Any other household member or non-serious conditions, please use the main practice number 020 3474 6730.

Outside of these hours, you have many options available to you:

Call 111 or visit 111 online help

Use The Right Service Logo

The nearest Urgent Care Centre and Accident & Emergency Department (A&E) to the practice is:

University Lewisham Hospital, Lewisham High Street, London SE13 6LH (Tel: 020 8333 3000)

Click here to Find a Pharmacy

Find out more about Pharmacy First

Click here for other Urgent Care Centres and A&E departments

Click here for Dental Services

Click here to Opticians Services

Click here for more Local Services

Click here for HOME VISIT

FAQs:

 

How do I get an appointment reminder?

The system automatically texts you, at least one working day before your appointment.

Please ensure we have your most up-to-date mobile number, and that you have OPT'd IN to receive text messages from us.

You can update your mobile number, by completing a CONTACT US submission.

 

Need to cancel your appointment?

We ask if you cannot make your appointment - please cancel, as failure to cancel could result in you being removed from our practice list See our DNA policy here

Please try to cancel with at least 24 hours notice, if possible, so we can offer the appointment to someone else.

You can cancel by:

 

  • replying CANCEL to the text reminder
  • Use the NHS app or Patient Access app
  • Or in person at the practice
  • You can call the practice on 020 3474 6730 when we are closed and leave a voicemail to cancel your appointment (option 1). Please note: you must clearly leave your name, contact number, appointment time and date. Please do not leave any other message as these will not be dealt with or listened to.
 

When do I arrive for my appointment?

If you have an appointment face to face at the practice, please arrive 10 minutes before your appointment time. Anyone late may not be seen and may be asked to rebook.

Sometimes the clinicians are running late, so you may have to wait to be seen, this is normally due to a urgent situation dealt with earlier in the day. You will be kept updated if we are running late when you check-in.

 

If you have a telephone appointment booked - please be advised that you will be given a telephone appointment time, but you may be called one hour before your appointed time, or one hour after. It may come from a withheld number. Please answer.

If you can not accept an earlier or later phone call as explained above, please let the receptionist know when booking and we do our best to call you closer to your actual telephone appointment time.